Cancellation and Refund Policy
This policy explains how cancellations, returns and refunds are treated across the products and services supplied by Kadle Global Private Limited.
Last updated 22 September 2026 · Kadle Global Private Limited
Scope
This policy applies to orders placed directly with Kadle Global Private Limited. It does not apply to purchases made through a third party marketplace or retail outlet, which are governed by that seller's own policy.
Products and goods supplied
- All orders are final once confirmed in writing.
- All products are inspected and sealed before dispatch.
- Except as set out below, no cancellations, returns or refunds are accepted once an order has been confirmed and dispatched.
- Customers are responsible for correct handling and storage after delivery.
When we will replace or refund
We will replace goods, or refund them where replacement is not practical, in the following cases:
- The goods delivered do not match the confirmed order.
- The goods arrived damaged in transit, and the damage is reported with photographs within forty eight hours of delivery, with the outer packaging retained for inspection.
- A manufacturing defect is identified and accepted by us on inspection.
Claims outside these cases, including change of mind, incorrect selection by the customer, or damage arising after delivery, are not accepted.
Cancellation before dispatch
Where an order has been confirmed but not yet dispatched, you may request cancellation in writing. If we accept the request, we may deduct costs already incurred, including custom fabrication, procurement of non-returnable material and payment gateway charges.
Service and project engagements
Software, engineering, construction and development engagements are governed by the cancellation and termination clauses of the signed agreement or work order. Where no such clause exists:
- Work completed and work in progress up to the date of termination is payable.
- Advances are adjusted against work completed, and any balance is refunded.
- Third party costs already committed on your behalf are payable.
- Mobilisation advances on construction engagements are governed by the relevant agreement.
How to raise a claim
Write to hi@kadleglobal.com with your order reference, a description of the issue and supporting photographs where relevant. We acknowledge claims within two business days and aim to conclude them within fifteen business days of receiving everything we need.
Refund method and timing
Approved refunds are made to the original payment method or bank account from which payment was received. Refunds are processed within seven to fourteen business days of approval. The time taken for the amount to appear in your account depends on your bank or card issuer.
Contact
hi@kadleglobal.com · +91 73494 16661 · Kadle Global Private Limited, #401, 4th Floor, Shri Laxminarayan Arcade, Mahatma Phule Road, Shastri Nagar, Belagavi, Karnataka 590003, India